Welcome to the Chic Shop FAQ section! Below you'll find answers to some of the most common questions about our household goods and general merchandise. If you have any additional inquiries, feel free to reach out to our customer support team.

1. What types of products do you offer?

   We offer a wide range of household goods, including kitchenware, home décor, bedding, bath accessories, storage solutions, cleaning supplies, and more. Our collection is curated to bring both functionality and style to your home.

2. How can I place an order?

   Simply browse our product categories on our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

3. What payment methods do you accept?

   We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay for your convenience and security.

4. Do you offer free shipping?

   Yes! We offer free shipping on all orders within the USA. For international orders, shipping rates may vary based on your location.

5. What is your shipping policy?

   • Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

   • Delivery Time: Estimated delivery is 5-7 business days within the USA.

   • International Shipping: Available to various destinations with shipping rates and delivery times varying by location.

   • Order Tracking: Once shipped, you will receive a tracking number to monitor your package’s journey.

6. How can I track my order?

   After your order has been shipped, you will receive an email notification with a tracking number. You can use this number to track your order through the carrier's website.

7. What is your return policy?

   We offer a 30-day return policy. Items must be unworn, unused, with original tags, and in their original packaging. To initiate a return, please contact us at jawan@a10roofingshop.com. Returns should be sent to:

   Chic Shop   2209 Geneva St, Aurora, CO 80010, USA

8. How do I exchange an item?

   To exchange an item, please follow the return process and place a new order for the desired item once your return is approved. Contact us at jawan@a10roofingshop.com for assistance.

9. Can I cancel my order?

   Yes, you can cancel your order within 24 hours of placement. Please contact us immediately at jawan@a10roofingshop.com with your order details. If the order has not yet been processed, we will cancel it and issue a full refund.

10. Do you offer gift wrapping?

    Yes, we offer complimentary gift wrapping for all orders. You can select the gift wrapping option during the checkout process and include a personalized message for your recipient.

11. Are your products eco-friendly?

    Many of our products are eco-friendly and sustainably sourced. Please check the product descriptions for specific information about materials and sustainability practices.

12. How do I care for my household products?

    Care instructions vary by product. Please refer to the care label or product description for specific maintenance guidelines. If you have any questions, feel free to contact us.

13. Do you offer bulk purchasing discounts?

    Yes, we offer discounts for bulk purchases. Please contact us directly at jawan@a10roofingshop.com with your order details to discuss available options.

14. How do I create an account?

    Click on the "Sign Up" button on our website, enter your details, and follow the prompts to create your account. Having an account allows you to track orders, save shipping information, and receive exclusive offers.

15. I forgot my password. How can I reset it?

    Click on the "Forgot Password" link on the login page, enter your registered email address, and follow the instructions to reset your password.

16. Do you offer a loyalty program?

    Yes! Our loyalty program rewards you with points for every purchase, which can be redeemed for discounts on future orders. Sign up for our newsletter to stay updated on how to earn and use your points.

17. How can I contact customer support?

    Our friendly customer support team is here to help! You can reach us via:

    • Email: jawan@a10roofingshop.com

    • Phone: +1 779-904-9029

    • Address: 2209 Geneva St, Aurora, CO 80010, USA

    Support Hours: Monday to Friday | 9:00 AM – 5:00 PM (EST)

18. Do you ship to P.O. Boxes?

    Yes, we do our best to accommodate shipping to P.O. boxes. However, some carriers may have limitations. If you have specific requirements, please contact our customer support for assistance.

19. Can I modify my order after placing it?

    If you need to make changes to your order, please contact us as soon as possible at jawan@a10roofingshop.com. We will do our best to accommodate your request before the order is processed and shipped.

20. Do you offer international shipping?

    Yes, we offer international shipping to various countries. Shipping rates and delivery times may vary based on your location. Please contact us for more details or to inquire about shipping to your specific country.

Contact Information

Chic Shop
2209 Geneva St

Aurora, CO 80010, USA
Email: jawan@a10roofingshop.com
Phone: +1 779-904-9029

© 2024 Chic Shop. All rights reserved.